zbaj Responsible Gaming
Gaming is best when it stays enjoyable. zbaj wants you to play with awareness, within your own limits — every session.
Gaming means fun, not risk
Online casino and sports betting is a form of entertainment for millions of people. But it stays healthy only when enjoyed in a planned way, within a set budget and clear time limits. zbaj believes that creating a safe environment for every player is part of its responsibility.
On this page you will find: ways to assess your own gaming habits, the limit-setting tools zbaj provides, warning signs of problem gambling, and how to access professional support. Further details on responsible gaming are available on our Terms and Conditions page.
If you ever feel that gaming is getting out of control, reach out to us. zbaj's support team is available 24 hours a day, 7 days a week via live chat and email in both Bengali and English. As a responsible player, it is also worth reading our Privacy Policy so you know how your information is used.
Age limits are strictly enforced
Age is verified when registering an account on zbaj. Anyone under 21 is strictly prohibited from operating an account. If an underage person you know attempts to use this site, please let us know.
Tools to set your own limits
zbaj helps you stay in full control of your gaming. The tools below can be activated at any time from your account settings.
Daily deposit limit
Set your own maximum amount for daily deposits. Once the limit is reached, no further deposits will be possible for that day.
Session time limit
Set a maximum duration for continuous play. When the time is up, your session will end automatically.
Self-exclusion
Temporarily close your account for a set period (7 days to 1 year, or permanently). You will not be able to log in during this time.
Bonus opt-out
You can remove yourself from all promotional offers and bonuses if you prefer not to have the extra temptation.
Weekly loss limit
Decide in advance how much you can afford to lose in a week. Once the limit is reached, no further bets can be placed for that week.
Reality check alerts
A pop-up message at set intervals will remind you how long you have been playing — giving you the chance to stop.
To activate these tools or get help with any issue, contact us via 24/7 live chat or email. Detailed FAQs about these tools are available in our FAQ section.
Assess yourself
Read the questions below and answer honestly. If you answer "yes" to more than one, taking a break or seeking support is a sensible step.
- Are you spending beyond your budget and feeling regret afterwards?
- Do you feel a repeated urge to play in order to recover money you have lost?
- Have you repeatedly tried to stop playing but failed?
- Are you hiding your gambling from family or friends?
- Is gambling getting in the way of your daily tasks or responsibilities?
- Are you borrowing money or diverting essential funds to gamble?
- Do you feel irritable or anxious when you cannot play?
Warning signs of problem gambling
When these signs appear, it means gambling has gone beyond the limits of entertainment. This is not a sign of weakness — taking action quickly is a sign of strength.
Financial pressure
Difficulty paying bills, growing debt, or savings running out.
Emotional distress
Feelings of guilt, loneliness, anxiety or depression after playing.
Relationship strain
Growing distance or conflict with family or close ones.
Impact on sleep and health
Playing late into the night, irregular eating or sleeping, or physical fatigue.
Where to find support
Do not face this alone — seek help. zbaj and the people around you all want to be there for you.
zbaj live chat support
Talk to our trained support team via live chat 24 hours a day, 7 days a week. Service is available in both Bengali and English.
Email Support
Write to us by email about setting limits, closing your account, or any concern you have. Our team will respond quickly and confidentially.
Talk to your family
Tell a trusted family member about the problem. Family support is often the most effective first step, sometimes more so than professional treatment.
Professional mental health counselling
Addiction counselling is available at several mental health centres and hospitals in Bangladesh. A professional counsellor can help you put together a structured plan.
Support groups
Join a support group made up of people facing the same issue. Sharing experiences with one another makes recovery easier.
zbaj's responsible gaming policy
zbaj is an entertainment platform only — not a source of income. All forms of betting and casino play carry financial risk and there is no guarantee of winning. Staying within your own means must always come first.
Set a budget before you play and make sure that losing it will not affect your daily life. Never play with borrowed money or savings. Be mindful of the tendency to place larger bets on impulse after a loss.
zbaj regularly monitors its players' gaming patterns. If unusual activity is noticed, we may proactively offer assistance. This is not an intrusion — it is a protective measure.
Remember, you should not play while under the influence of alcohol or any other substance, as this reduces your ability to make sound decisions. Likewise, avoid betting when you are under stress or emotional strain.
Questions and answers about responsible gaming
Here are answers to common questions about responsible gaming.