zbaj Privacy Policy

zbajbet.cam (referred to hereinafter as "zbaj", "we", or "the platform") places the highest importance on its users' privacy. The terms set out in this privacy policy apply to all users of the zbajbet.cam website and its associated mobile applications.

This policy is an integral part of our Terms and Conditions. By using zbajbet.cam, you confirm that you have read this privacy policy and agree to its terms. If you disagree with any part of this policy, you are requested to stop using our platform.

The word "information" as used in this policy refers to any Personally Identifiable Information (PII) — such as name, mobile number, email address, payment details, and transaction history.

zbaj collects various types of information to operate its services properly. This information comes primarily from two sources: information provided directly by the user, and information collected automatically while using the platform.

2.1 Registration and Account Information

When creating an account, you provide the following information:

• Full name
• Date of birth (for age verification — accounts are only approved for users aged 21 and above)
• Email address
• Mobile number
• Password (stored in encrypted form)

2.2 Payment and Transaction Information

Payment-related information is collected during deposits and withdrawals. zbaj currently processes transactions via bKash, Nagad, Rocket, Upay, and bank transfer. Complete payment method account details are not stored with us — only the transaction reference and the associated mobile number or account ID are recorded.

2.3 Device and Usage Information

When you use the zbaj platform, the following information may be collected automatically:

• IP address and approximate location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Access time and date
• Pages visited and time spent
• Referral source (where you came from before arriving at the site)

2.4 Cookies and Tracking Technologies

zbajbet.cam uses cookies and similar technologies. Cookies are small text files stored in your browser. Session cookies are deleted when the browser is closed; persistent cookies remain for a set period. You can disable cookies from your browser settings, though this may limit some platform functionality.

zbaj uses collected information only for specific and legitimate purposes. The main purposes are described below:

3.1 Service Operations

Information is essential for account verification, login security, transaction processing, and overall platform management. It is used to correctly process your deposits and withdrawals, and to provide bonus and promotional benefits.

3.2 Security and Fraud Prevention

Information is analysed to detect and prevent activities such as unauthorised access, creation of multiple accounts, and money laundering. This is necessary to protect the interests of all users.

3.3 Customer Support

When you contact our 24/7 live chat and email support team, account and transaction information is used to resolve your issue quickly.

3.4 Service Improvement and Personalisation

zbaj continuously improves the platform experience by analysing user behaviour. This includes adding new game categories, simplifying the interface, and displaying relevant promotional offers.

3.5 Communications

Your email or mobile number may be used to send important platform updates, security alerts, transaction confirmations, and scheduled maintenance notices. You cannot opt out of service-related messages, but you have the option to opt out of promotional communications.

zbaj does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in certain specific situations:

• Payment processors: The relevant payment gateways receive the necessary information to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers are governed by their own privacy policies.
• Technology service providers: Selected technology partners are given limited access to information for hosting, analytics, and customer support software operations. This access may only be used for service operations.
• Legal obligations: Information may be provided in response to a valid request from a relevant authority or a court order. zbaj tries to notify the user of such disclosures as far as possible, though this may not always be feasible for legal reasons.
• Emergency safety situations: Information may be shared when necessary to protect the safety of a user or a third party.

Outside the situations mentioned above, no information is transferred to any third party without your explicit written consent.

zbajbet.cam applies both technical and procedural security measures to protect user information.

5.1 Encryption

All data transmission on the platform is protected by SSL (Secure Socket Layer) encryption. User passwords are never stored in plain text — a strong hashing algorithm is always used.

5.2 Access Control

Access to personal information is granted only to staff members for whom it is essential to their work. All access is logged and regularly audited.

5.3 Security Monitoring

Automated monitoring systems are active around the clock to detect unusual login attempts, suspicious activity across multiple accounts, and transaction irregularities.

5.4 User Responsibilities

You also have certain responsibilities for keeping your account secure. Use a strong and unique password, do not share your login details with anyone, and notify our support team immediately if you notice any suspicious activity.

zbaj retains your information for as long as your account is active or as needed to provide the service. Even after an account is closed, certain information may be retained for a specified period as required by legal, regulatory, or dispute resolution needs.

Transaction records are kept for a defined period after account closure to meet legal requirements. After that period, information is securely deleted or anonymised.

As a registered user of zbajbet.cam, you have the following rights:

• Right to access information: You may request details of the information we hold about you at any time.
• Right to correct information: If there is incorrect or outdated information in your account, you may request a correction.
• Right to request deletion: Where there is no legal obligation to retain it, you may request that your information be deleted after your account is closed.
• Opt out of promotional communications: If you do not wish to receive marketing messages, you have the option to opt out at any time.
• Object to processing: In certain circumstances, you may object to the processing of your information.

To exercise these rights, contact our support team. We aim to respond to every request within 30 working days.

All zbaj services are strictly for users aged 21 and above. We do not knowingly collect information from anyone under 21. Age is verified at registration; if a user registers with false information, their account will be closed immediately.

If you believe that a minor has registered on zbajbet.cam, please notify our support team immediately. To learn more about responsible and safe gaming, read our Responsible Gaming page.

zbajbet.cam uses servers and cloud services located in various countries. As a result, your information may be processed or stored outside Bangladesh. Appropriate security agreements and measures are ensured for such transfers so that your information receives an equivalent level of protection.

zbaj may update this privacy policy from time to time. If there are significant changes, registered users will be informed via email or app notification. The revised policy takes effect from the date it is published.

This privacy policy reflects the platform values and commitments described on our About Us page. Continuing to use the platform after a policy change means you have accepted the new policy.

If you have any questions, concerns, or complaints about this privacy policy, please contact the zbaj privacy team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

Our support team is always here for you. We aim to respond to any privacy-related complaint as quickly as possible after receiving it. For general questions, you can also visit our FAQ page.